ORDERING INFORMATION

Secure ordering with Vodaphone cash +20 103 065 2765,  Visa®, MasterCard®, and PayPal™.

Merchant listed on your card statement will be "Persona International."

Persona International Caters DiSC® products and services for Middle East and North African Countries and Sudan Only.

Order Online:
For your security, we accept ONLY VF Cash, online credit card or PayPal payment orders. We do not accept verbal, mail, email, or phone orders.

• Credit cards may be Visa, MasterCard; and held by a company, institution, individual, or p-card system.
• Online card acceptance approval is a secure bank-to-bank transaction.
• A valid PayPal account may also be used for purchases.
• Debit, gift, and some pre-paid credit cards may be declined by the online banking system. Please use another card if this occurs.
• Purchase Orders accepted for existing customers with special permission only.
• Merchant on your statement will read Persona International.
• All orders are U.S. dollars and Egyptian Pounds.
• Prices are subject to change without notice.

Orders are electronically approved.

Order Timing:

• Orders received during business hours (9AM-5PM Central Time Sunday-Thursday excluding typical Egyptian holidays) are typically processed and fulfilled by Customer Service Representatives within minutes to a few hours.
• Orders received after business hours are processed by Customer Service Representatives within 12-24 hours.
• Orders received on weekends and Egyptian holidays are processed and fulfilled within 24 hours for online products, and on the next business day for items to be shipped.

SHIPPING INFORMATION: 

• YOU SELECT THE SHIPPING METHOD for your order in the shopping cart at checkout.
• Shipping Charges are calculated by the shopping cart pro-rated by dollar or Egyptian pounds amount of order.
• Order Shipping within Egypt: Orders received by 2PM CLT will typically be shipped the same day via Courier. We do not guarantee the delivery service transit time.
• Recipients are responsible for all duties, customs, tariffs, broker fees, and exchange rates.
• INTERNATIONAL Order Shipping ALL International shipping is by International Couriers. Shipping fees are US$. All payments in US$. International recipients are responsible for all duties, customs, tariffs, broker fees, and exchange rates.

ORDER CAREFULLY - SALES ARE FINAL

• Orders cannot be cancelled or changed once they are placed.
• ALL paper profiles, kits, electronic products, supplies, and ALL materials, products, or services on this website, including pack, email, or electronic files and reports, are NOT REFUNDABLE.
• Customer Service Representatives do not see credit card numbers and are unable to alter orders, because they are bank-to-bank transactions. If you make an order error, you may not return it for refund, credit, or exchange for any reason.
• We will promptly correct any errors that we make at no expense to you.

Online products are NOT "shipped" but are delivered via email. The email includes a unique coded link to your assessment. You are responsible for software and computer knowledge, capability, and compatibility, including (but not limited to) appropriate ISP and email accounts, for electronic, email, and online reports and products.

SALES TAX
Based on applicable sales tax laws, Persona International will calculate, collect, and remit sales tax for orders shipped to customers.

LIMITATIONS FOR EMAIL, WEB, OR ELECTRONIC DELIVERY
Single product access code emails  are transferred manually by a Customer Service Representative. Orders received after business hours will be processed and fulfilled within 24 hours of order receipt. 

SECURITY
To prevent international credit card fraud, your credit card information is verified by capturing IP address, CVV card code, bank bin code, verify cardholder address, phone, address compare, issuing bank, domain server. We do not ship or process orders for countries on Egyptian sanction list. At our discretion, we may process orders and delay shipping for up to 180 days, pending international investigation, for countries known for high incidence of internet card fraud. If the order is suspicious, it will not ship, even with credit card authorization approval, pending international trade investigative clearance.

Persona International reserves the right to refuse service to anyone without stating the reason.